Privacy Policy

Introduction

Oscillum respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or utilize our watch repair services.

This policy applies to all services provided by Oscillum, located at No. 203, Zhonghua Road, Hualien City, Hualien County 970, Taiwan. For questions regarding this policy, please contact us at [email protected].

Data We Collect

We collect the following types of personal data:

Information You Provide

• Name and contact information (email address, phone number)
• Service inquiries and correspondence
• Details about timepieces brought for servicing
• Payment information (processed securely through third-party providers)

Information Collected Automatically

• Website usage data (pages visited, time spent, referring sources)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Legal Basis for Processing: We process your personal data based on your consent, contract fulfillment, legitimate business interests, and legal obligations under Taiwan's Personal Data Protection Act.

How We Use Your Data

We use collected information for the following purposes:

• Providing watch repair and servicing
• Communicating about service status and inquiries
• Processing payments and maintaining financial records
• Improving our website and services
• Sending service-related updates and occasional communications (with your consent)
• Complying with legal and regulatory requirements

Data Sharing: We do not sell your personal data. We may share information with service providers who assist in payment processing, website hosting, and analytics, all bound by confidentiality agreements. We may also disclose data when required by law or to protect our rights.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Secure storage in climate-controlled, access-restricted facilities
• Encryption of data transmission over the internet
• Regular security audits and monitoring
• Staff training on data protection protocols
• Limited access to personal data on a need-to-know basis

Data Retention: We retain personal data for as long as necessary to fulfill service obligations and comply with legal requirements. Client service records are maintained for 7 years. Website analytics data is retained for 2 years. You may request deletion of your data subject to legal retention requirements.

Breach Notification: In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable regulations.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site (with your consent)
• Preference Cookies: Remember your settings and choices (with your consent)

For detailed information about our cookie usage and how to manage your preferences, please see our Cookie Policy.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Taiwan Personal Data Protection Commission if you believe your data protection rights have been violated.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests related to this privacy policy or our data practices, please contact: